BestTrack · Feature libraryFeature documentation
Open a focused article for product behavior, screenshots, plan availability and practical setup details.
Run the daily tracking workflow.
These guides cover features included on Free. Upgrade to Pro when you need a higher order allowance.
Order tracking dashboard
One place for every order — search, filter and spot problems before customers do.
Read feature guide →Store-domain tracking page
A self-serve tracking page that looks like your store, not a third-party carrier site.
Read feature guide →Klaviyo integration
Send shipment events to Klaviyo so post-purchase flows can follow delivery progress.
Read feature guide →Gorgias integration
Connect BestTrack to Gorgias with OAuth so support agents can view order tracking and shipment history inside their helpdesk.
Read feature guide →CSV export
Move the current order-tracking view into a spreadsheet for operations or support work.
Read feature guide →Automatic notifications
Keep customers updated automatically so they do not need to ask where an order is.
Read feature guide →Merchant alerts
BestTrack watches shipment health for your team, not only for your customers.
Read feature guide →Region blocking
Hide location fields that match editable English keyword rules while keeping shipment statuses visible.
Read feature guide →Custom checkpoints
Create and reorder logistics checkpoints to shape the tracking journey.
Read feature guide →Custom checkpoint email notification
Tell customers when an order reaches the first enabled custom pre-shipment step — once per order.
Read feature guide →Custom email templates
Make each shipment email sound and look like your brand.
Read feature guide →Need help? Contact us anytime.
Email our support team and include your store URL, order number or tracking number when relevant.