How does BestTrack receive shipment updates?
BestTrack syncs Shopify orders and fulfillment tracking numbers, then refreshes shipment status and events when logistics updates arrive. Test the carriers and routes your store actually uses.
What is included on Free?
Free is $0/month for up to 300 tracked orders and includes the store-domain tracking page, customer email controls, the merchant dashboard and CSV export. Check Billing for the current Dropshipping Mode plan labels.
What happens when I exceed the monthly quota?
On Free, new-order tracking pauses after 300 orders until the next monthly reset or an upgrade. On Pro, tracking continues beyond 1,000 orders at $0.03 per extra order.
Can I control what customers see?
Yes. Dropshipping Mode includes keyword-based Region Blocking and display-only Custom Checkpoints. Region Blocking hides matching location fields while keeping shipment statuses visible; enabled checkpoints auto-apply to eligible existing and newly synced orders. Confirm current plan availability in Billing.
Can I customize shipping-update emails?
Free includes configurable email events and checkpoint email notifications. Pro lets you edit subjects and message content with live previews. Shipment switches start disabled and must be enabled by the merchant.
Which languages does the app support?
The BestTrack merchant interface is currently English. The proxy query API can translate raw event descriptions and locations for English, Simplified Chinese, French, Spanish and German, but live customer-page use depends on whether the page sends the language parameter.