New product launch · BestUpsell is live for smarter upsell offers and higher Shopify order value.Explore BestUpsell →
Home/Apps/BestTrack
BestTrack app logo
Order tracking · Post-purchaseBestTrack

Branded order tracking for Shopify stores.

Branded order tracking built for Shopify stores. Give customers one clear place to check shipment progress, hide sensitive supplier locations, and show order preparation before carrier scans appear.

Built for Shopify Order Tracking
BestTrack
Live sync
•••
Shipment overview#1048
DHL · 9374 8210
AM
Alex MorganPortland, OR
Store tracking page
Delivery journey4 checkpoints
✓Order placed09:14
↗In transit11:32
▣Out for delivery08:06
✓Delivered14:28
▰
Latest updateToday, out for delivery
✉
Customer update sentOrder #1048 · Out for delivery
✓
Included free300 orders / monthRecent-order sync · Shopify embedded
✓ Custom tracking checkpoints
◌ Mask China tracking events
✓ Free includes 300 tracked orders monthly
The post-purchase gap

When customers can't see delivery progress, support keeps hearing: Where is my order?

When delivery details are scattered across Shopify orders, fulfillment records and carrier events, customers have little choice but to ask. BestTrack brings order status and delivery progress into one store-domain destination and one merchant workspace. Learn more in the BestTrack setup guide, read the WISMO support guide, or try the tracking page.

Fewer WISMO ticketsSelf-serve tracking and email updates answer the question before it is asked.
Clearer customer visibilityKeep the lookup page under your store domain and publish it to the main menu, footer or both.
Faster exception handlingFilter by status, carrier, destination and order date, then export the working set as CSV.
What BestTrack does

Self-serve for customers. Control for merchants.

Store-domain tracking page

Give customers one self-service shipment lookup.

Customers can look up a shipment by tracking number or order number plus email. The confirmed response can include multiple packages, carriers, tracking events and related item details.

→Keep shipment lookup under your store domain
BestTrack customer tracking page after a shipment lookup
Dropshipping Mode · Region Blocking

Hide location details with editable keyword rules.

Match English location keywords to hide country, state, city, street and other location fields while keeping shipment events and statuses visible.

→Protect location details without deleting delivery progress
BestTrack Region Blocking customer preview with sensitive locations hidden
Dropshipping Mode · Custom checkpoints

Show what happens before the first carrier scan.

Add up to eight merchant-defined display steps. Enabled checkpoints automatically apply to existing and newly synced orders, while manual order adjustment remains available. These steps do not represent carrier scans.

→Turn preparation work into visible progress
BestTrack custom checkpoints showing progress before carrier tracking begins
✉️

Email alerts & templates

Enable five shipment events and checkpoint emails. Free includes editable subjects, message content and live previews.

📊

Tracking dashboard

Search, filter and review tracked orders across carriers from one merchant dashboard.

🧾

CSV export & order operations

Export the current page, selected orders, filtered results or all waybills, up to 50,000 records per export.

Get started

Three steps to a store-domain tracking workflow.

1

Install BestTrack

Install ↗

Add the embedded app from the Shopify App Store. No code required; every store starts on Free.

2

Configure the experience

Publish the tracking page, enable the email events you want, and configure Dropshipping Mode keyword rules and custom checkpoints.

3

Start tracking orders

Manage delivery progress, exceptions and CSV exports in one dashboard while customers check status from your store-domain page.

Pricing

Track 300 orders free. Upgrade for higher volume.

Subscriptions are managed through Shopify Billing. Free includes 300 tracked orders. Pro includes 1,000 tracked orders per calendar month and continues at $0.03 per extra order.

Free

$0 / month

  • ✓ Up to 300 tracked orders / month
  • ✓ Store-domain customer tracking page
  • ✓ Customer email controls
  • ✓ Order tracking dashboard
  • ✓ CSV export
  • ✓ Full Dropshipping Mode features
Start free ↗
Advanced controlsPro

$9 / month

  • ✓ 1,000 tracked orders per calendar month
  • ✓ Everything in Free
  • ✓ Usage history and overage visibility
  • ✓ $0.03 per extra order; tracking continues
Start Pro in Shopify ↗

Free includes 300 tracked orders each month, full Dropshipping Mode features, and editable email templates; new-order tracking pauses after the allowance is reached. Pro includes 1,000 orders per calendar month, then continues at $0.03 per extra order.

Better together

BestTrack is one part of a connected system.

Each app installs separately and solves one focused job, while the same product team designs them around the Shopify merchant workflow.

FAQ

Good to know before you install.

What is BestTrack for Shopify?

BestTrack is a Shopify order tracking app from StandHigher. It gives merchants a customer-facing tracking page, order lookup, shipment updates, and dropshipping visibility controls.

Can customers track by order number?

Customers can search by tracking number or by order number plus email.

Does BestTrack provide a branded tracking page?

Yes. BestTrack provides a customer-facing tracking page under the Shopify store domain.

Can BestTrack hide supplier locations?

Yes. Region Blocking hides matching location fields while preserving shipment statuses and delivery events.

Are Custom Checkpoints real carrier scans?

No. Custom Checkpoints are display-only merchant-defined steps and do not represent carrier or warehouse scans.

Which languages does the tracking page support?

The tracking page supports English, Simplified Chinese, French, Spanish, and German. Unsupported languages fall back to English.

Is BestTrack free?

Yes. Free includes up to 300 tracked orders per calendar month. Pro is $9 per month for 1,000 orders, with $0.03 per extra order.

Where is the tracking page hosted?

The customer-facing tracking page is hosted under the Shopify store domain.

Give every order a clear delivery workflow.

Install BestTrack free for 300 tracked orders per month, with full Dropshipping Mode features and editable email templates. Upgrade when you need the higher allowance.